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FAQ

Q1: I have still not received my item after 5 days, what should I do?
A1: Please noted normally it takes 3-7 working days, as you know you order is being shipped from another country and may take longer than 5 days depending on the ship method,non-business days, holidays and the carrier's deadlines, Please track according to the tracking number that we provide. Please contact us through a email or message If there is a further issue with the order not being delivered.

Q2: Is there a discount for larger orders?

A2: For new customers, we will provide a small discount, but when the order value is increased, then we will provide a larger discount, For previous customers, we are glad to provide a discount for your loyalty. Welcome to send your enquire.

Q3: How long can I get the goods? How do you send to my country?
A: It depends on the delivery ways you like: UPS/ DHL/ FEDEX are about 7-10days delivery for reference.

Q4: Can you do OEM&ODM?
A: Definitely, real factory with over 20 years rich experience in OEM&ODM!

★ Gold & rhodium plated jewelry usually wear attention to avoid bumping, friction with hard objects.

★ When the jewelry gets wet or dirty, clean it with a dry cloth and leave it to air dry. Store jewelry separately to avoid scratching .

★ Take good care of the jewelry before they can be used as new for a long time.

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